Assertive Yield B.V., a scale up PubTech company powered by sophisticated AI-based technologies, caters to some of the largest publishers worldwide. Our suite of solutions, including Yield Manager, Yield Intelligence, and Yield Optimization utilizes powerful scripts to provide you with data from all revenue sources and optimize publisher revenue and user experience. While our HQ is in Amsterdam, our team is globally dispersed. Our aim is to provide publishers with comprehensive and dependable analytical data powered by machine learning and cutting-edge technologies to increase revenues.
As we continue to grow at a rapid pace, we are looking for a Customer Success Manager to help our customers achieve the best possible outcome using our products and platform. If you are up for a challenging role, and possess a passion for customer success, or have experience in this field and AdTech industry, then this role is perfect for you.
Customer Success Manager is responsible for ensuring that customers are satisfied and successful with the products and services provided by Assertive Yield. This role combines the aspects of Onboarding, Revenue Operations, Customer Success and Account Management to help maximize customer lifetime value, retention and revenue growth.
Specifically, you will focus on the POC (proof of concept) process, help onboarding them to our product suite, building relationships with the customers, identifying bottlenecks, issues and bringing your expertise to help the customer to overcome and implement AY appropriately.
Furthermore, you will also help the Customer Success team with the post sales efforts by helping customers to identify opportunities to drive value and revenue growth through upselling, cross-selling, and renewals.
You will work closely with the sales team to understand the customer’s needs and goals, provide technical support and guidance and collaborate with the internal teams to address customer concerns. You will also analyze customer data, track and report on customer success metrics, and use insights to improve processes and identify new revenue opportunities.
The role requires strong communication and interpersonal skills as well as the ability to work collaboratively across departments to achieve common goals.
At Assertive Yield, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Assertive Yield, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.