Assertive Yield B.V., a scale-up PubTech company powered by sophisticated AI-based technologies, caters to some of the largest publishers worldwide. Our suite of solutions, including Yield Manager, Yield Intelligence, and Yield Optimization utilizes powerful scripts to provide you with data from all revenue sources and optimize publisher revenue and user experience. While our HQ is in Amsterdam, our team is globally dispersed. Our aim is to provide publishers with comprehensive and dependable analytical data powered by machine learning and cutting-edge technologies to increase revenues
What you’ll do
As we continue to rapidly expand, we are looking for a Technical Account Manager to help our customers achieve the best possible outcome using our products and platform. You’ll have plenty of opportunities to develop your technical, consulting, and leadership skills. If you are up for a challenging role, and possess a passion for growing in the AdTech industry, then this role presents a perfect opportunity for you.
As a Technical Account Manager, you will draw on your consultative-problem solving skills and technical acumen to help customers successfully integrate with Assertive Yield, and ensure that clients’ integration and ongoing goals are met. Your technical expertise will be crucial in solving our customers’ diverse challenges, be it revenue optimization, processes, or technical.
Conduct a thorough review of the prelaunch planning and guide the customer throughout the onboarding process
Cultivate trustful relationships with customers by comprehending business needs and ensuring seamless service delivery
Utilize technical skills to investigate complex support cases and technical challenges
Understand and troubleshoot operational parameters across multiple technical domains for customer issues and escalations
Conduct monthly/quarterly account reviews
Conduct training sessions on existing and future YA products to enhance customer capabilities, widen their usage, and understand its capabilities.
Advocate for customers within the organization to address adoption roadblocks and drive feature developments
Involved in developing business requirements, specifications, process flows, application configuration & customizing testing, and deployment
Provide customers with strategic advice on using Assertive Yield technology to achieve their KPIs
Participate in the design, planning, and execution of data migrations and integrations
Analysis of existing Assertive Yield implementations and development of suggestions for improvement
On page QA; identifying implementation issues on the page, debugging and communicating issues with the tech team and the clients.
Collaborating with the internal teams including sales, marketing, product, and support to ensure that customer needs are being met and that the products are continually improved and meet market demands.
Systems and tools to be familiar with:
Tech: Prebid and APS Tag (mandatory)
Google Tag Manager knowledge
Google Ad Manager
Troubleshooting with publisher console (mandatory)
API queries and reporting (preferred)
4-5 years of experience as a Technical Customer Success Manager, possibly in a B2B SaaS environments
Experience in handling wrapper setups and integrations within set deadlines
Excellent analytical and problem-solving skills and time management skills
Understanding of URL anatomy (parameters, values, and parametrization rules) is a plus, paired with Basic Regular Expressions knowledge
Knowledge of Google Analytics, Google Tag Manager, Prebid, and APS data flow is advantageous
What we offer
Innovative and dynamic environment
Opportunities to grow, continue learning, and working with high-caliber professionals
Flexible working hours
A fun, smart, and diverse team
Competitive compensation package
If you are looking to make a significant impact at the intersection of cutting-edge AdTech and customer success, and are ready to take up the challenge, we invite you to apply for this role at Assertive Yield.
We look forward to hearing from you
At Assertive Yield, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Assertive Yield, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
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