Assertive Yield B.V. a scale up PubTech company in the AdTech ecosystem, caters to some of the largest publishers worldwide. Our distinct granular data analytics platform sets us apart from the rest of the market. While our HQ is in Amsterdam, our team is globally dispersed. Our aim is to provide publishers with comprehensive and dependable analytical data powered by machine learning and cutting – edge technologies, creating a single source of truth for holistic revenue analysis.
As we continue to grow at a rapid pace, we are looking for a Senior Customer Success Manager to help our customers to achieve the best possible outcome using our products and platform. If you are up for a challenging role, and possess a passion for customer success, or have experience in this field and AdTech industry, then this role is perfect for you.
CS Manager is responsible for ensuring that customers are satisfied and successful with the products and services provided by Assertive Yield. Helping to build and oversee the team structure, building processes and workflows in the customer success department.
This role combines the aspects of Revenue Operations, Customer Success and Account Management to help maximize customer lifetime value, retention and revenue growth.
Specifically, you will focus on the post sales experience, building relationships with the customers and identifying opportunities to drive value and revenue growth through upselling, cross – selling, and renewals. You will work closely with the sales team to understand the customer’s needs and goals, provide technical support and guidance and collaborate with the internal teams to address customer issues and concerns.
You will also analyze customer data, track and report on customer success metrics, and use insights to improve processes and identify new revenue opportunities.
The role requires strong communication and interpersonal skills as well as the ability to work collaboratively across departments to achieve common goals.
Systems and tools to be familiar with:
What we offer:
Background in SaaS customer success, revenue operation and programmatic ecosystem is a must have
At Assertive Yield, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Assertive yield, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.